POSITION PURPOSE

Provide ongoing analysis and planning of the credit union’s technology infrastructure to include, switches, enterprise routers, servers, and network hardware and software. Recommend changes or upgrades or new products that meet the needs of the credit union. Perform maintenance, upgrades, and installation of computer hardware and peripheral equipment. Works with credit union personnel and outside vendors as required.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Monitor network server functions. Implement and monitor controls to ensure standards are maintained.

1. Communicate with system vendors to resolve technical issues.

1. Evaluate business needs, objectives, and goals, researching products available to best meet those needs.

1. Assist staff with daily tasks. Provide technical support as required.

1. Assist members with all technology related issues as required. Ensure members are served in a highly efficient and effective manner.

1. Monitor data backup jobs and rotate backup media.

1. Install and repair computer hardware and peripherals.

1. Maintain security systems. Generate and review reports regularly.

1. Keep abreast of current technology trends and notify management of significant updates or suggested technological improvements.

1. Update and maintain documented system protocols.

1. Ensure hardware and software and network support is provided to internal staff in a professional, courteous, and timely manner.

1. Perform other duties, projects or tasks as assigned.

QUALIFICATIONS

Education/Certification: College degree in IT or related field or an equivalent combination of education, training, and experience.

Required Knowledge: Understanding of Credit Union operations and information technology needs.

Thorough understanding of technology infrastructure.

Thorough knowledge of business software applications.

Thorough knowledge of Microsoft operating systems, including desktop OS, as well as Windows Server 2012-2019, and Active Directory.

Thorough knowledge of Virtualization; ex VMware, Vshpere, and ESXi hosts.

Experience Required: Five (5) years to seven (7) years of similar or related experience.

Skills/Abilities: Strong analytical and problem-solving skills.

Well organized.

Solid project management abilities.

Good communication skills.

Able to use PC, computer hardware and software, and all related technical equipment.

Demonstrates carefulness about detail and is thorough in completing work tasks.

Performs effectively with frequent workload changes and competing demands.

Maintains confidentiality related to Credit Union operations and work-related information.

TOOLS/EQUIPMENT:

Customer Relationship Management CRM Software – Various programs dependent on the Credit Union needs

Electronic Mail Software – Email software; e.g. Microsoft Outlook

General – General office equipment such as calculators, computers, photocopiers, and scanners.

Internet Browser Software – Web browser software; Microsoft Internet Explorer; Microsoft Edge; Mozilla Firefox; Google Chrome

Operating Systems Software – Computer operating systems; e.g. Microsoft Windows, Windows Server

Computer Software – MS Office; Word, Excel, etc.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Finger Dexterity: To individually, or as a group, flex and extend fingers for fine and precise manipulation of small items, or to activate a keyboard mouse. Handling or touching with the fingers, e.g., turning switches on/off, using a telephone push button or 10-key calculator.

Physical Strength: Sedentary work; sitting most of the time. May exerts up to 60 lbs. of force occasionally.

Pulling: Using upper body to exert force in order to draw, haul, or tug objects in a sustained motion.

Pushing: Using upper body to press against something with steady force in order to thrust forward, downward or outward.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

WORKING CONDITIONS

None. No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Establishing Work Relationships - Establishes and maintains cooperative working relationships.

Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.

Oral Comprehension — Listens to and understands information and ideas presented through spoken words and sentences.

Oral Expression — Communicates information and ideas in speaking so others will understand.

Speed of Closure - Quickly makes sense of, combines, and organizes information into meaningful patterns.

Written Expression — Communicates information and ideas in writing so others will understand.